Refund Policy

Cancellation / Refund Policy

Neo Trenz endeavors to provide the best quality and service to ensure complete satisfaction. However, if the customer chooses to return the product, Neo Trenz accepts returns under the following conditions

• Refund/Return policy is not applicable on any of the Custom-designed products.

• Products other than the apparel category will be refunded only in case of damage, printing issue, or design completely different from ordering one. Only After the cross-check of the issue or damage from Neo Trenz.

• There will be a 5% error from the visual experience of the product to the actual product due to technicalities like the lighting in LCD and CMYK print schemas.

•Size of the t-shirt will be varied from 0.5 to 1.0 Inches as per the provided size chart as per the website.

• Products claiming a refund must be returned in the same form as it is received. Broken/used/tampered products are not accepted/considered for returns.

• Customers can return their order within 3 days of the order delivery.

• All returns must be in unused condition with the original packaging intact.

• Refund of shipping charges and COD charges is not applicable.

• Return of the order has to be done through order history on the website. Select the appropriate reason for return and provide the issue details. So that Neo Trenz Team will get back to you for the next process.

To Self-ship your returns, you are requested to pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you to do it via speed or with reliable courier service.

 Should write the Order id, Registered Mobile Number, and Email details on a paper and keep them in the parcel for self-return orders.

• In case of a prepaid order, the refund will be done into the card/bank account used for the transaction. This will take 5-7 days. 
In case of cash on delivery orders, the refunds will happen instantly to Neo Trenz wallet.

What are the rules for Courier charges refund?

  1. 1.For all self-shipped returns, we will provide you a cashback of up to Rs.50
    2.Please make sure your courier costs do not exceed our cashback rates. We recommend using ‘Speed Post’ as your courier service.
    3.Speed Post is a government of India owned entity and has the most widely distributed postal network in India.
    4.Courier refund rates are fixed and will not change depending on the courier service you choose to return the product.

How long does the refund procedure take?

  1. The refund procedure will be initiated within 24 hours once we receive your product at our warehouse. Once initiated, the amount will reflect in your Arrezted wallet within 5 to 7 business working days.
  2. For any further queries, you can write to us at support@neotrenz.com
Open chat